Only eligible and mySalam recipients diagnosed with POSITIVE COVID-19 can submit COVID-19 related claims under the Hospitalization benefit in 2022.
The documents required for the claim are as follows:
** Please obtain the Isolation Order Letter and Isolation Release Letter signed by an officer from the Ministry of Health Malaysia together with a clear official stamp from the nearest CAC/PKD.my
|Category||Documents Required for Claims Submission|
|Positive for COVID-19 in hospital|
- Discharge note or document issued by the Hospital/ Ministry of Health Malaysia confirming the diagnosis
- Copy of front and back Identity Card.
|Positive to have COVID 19 and is/ has undergone an isolation order from the Ministry of Health Malaysia at the Quarantine Center/ own residence.|
- Isolation Order Letter and Release Letter issued by the Ministry of Health Malaysia
- Copy of front and back Identity Card
Salam recipients can still submit claims related to a positive diagnosis of COVID-19 under the Hospitalization benefit for 2022, if they have been admitted to a my
Salam panel hospital or have been ordered to undergo quarantine (Isolation/Quarantine Order Letter (Annex 14) and Quarantine Release (Annex 17) issued by the District Health Center Officer (PKD) is required).
For reference, quarantine-related claims related to close contact cases (where the COVID-19 diagnosis is negative) are only accepted for quarantine dates up to 31 October 2021 and claims must be submitted no later than 31 December 2021. Any home quarantine related claims after 31 December 2021, will only be accepted for a positive diagnosis of COVID-19. Information on this matter has also been made on the my
Salam website, since 12 October 2021.
Starting April 2022, my
Salam will accept Hospitalization claims from my
Salam recipients who have been subjected to quarantine orders related to Positive COVID-19 cases & received digital Home Surveillance Order (HSO) & Release Order (RO) certificates from the MySejahtera application. Claims using digital Home Surveillance Order (HSO) & Release Order (RO) certificates will be received for quarantine date of up to 30 April 2022
Screenshots from MySejahtera are accepted without the need to obtain confirmation/endorsement from officers from the Ministry of Health Malaysia (MOH).
The deadline to submit claims, for claims using Home Surveillance Order (HSO) & Release Order (RO) digital certificates is 30 June 2022. Claims using Home Surveillance Order (HSO) & Release Order (RO) digital certificates received after that date will NOT be accepted.